As soon as your ALC Health policy is active, you will be able to register for access to MyALC, where you will be able to:

• Pre-authorise your treatment
• Easily submit your claims
• Read secure messages from our claims team
• Search for a medical facility
• Obtain useful travel and security information
• Start a web chat
• Access the secure premium payment area

Registering for MyALC is simple and takes less than 5 mins, there are four simple steps:

You will need your Policy and Customer Numbers to complete the registration. These can be found on your Membership Card or Certificate of Insurance. Any Insured Person over the age of 16 can register on to our Claims Centre. Each Person over the age of 16 must have their own registration to comply with data protection requirements. The four simple steps to follow are:

Step 1 - Enter your Policy and Customer numbers. These can be found on your Membership Card or Certificate of Insurance.

Step 2 - Enter your personal details. This will be checked against the information we hold on our system.

Step 3 - Create login details. Your username will be your email address.

Step 4 - A confirmation email will be sent to you immediately. You will need to activate your account by clicking the link contained within the email.

Claims Experience

The quickest and easiest way to submit a claim is online. This short video will show you how a claim can be submitted in less than a minute via MyALC:

Pre-Authorisation Journey

Admission to a hospital and some other treatments require pre-authorisation. This video will show you how easy it is to submit a pre-authorisation request via MyALC:

Online Policy Certificate

Your Policy Certificate can be always with you. Watch this video to better understand how to access your policy certificate anywhere and download it to any of your devices or print it if needed.

Medical Providers

Access our network of medical providers online. Watch this video to see how to find a medical provider in the IMG Network.