ALC Health launches new ‘Customer Online Service’

We are delighted to announce another new online service for ALC Health policyholders with the launch of ‘Customer Online’ enabling  our members to check their cover details as well as submit, manage and monitor their claims 24 hours a day.

This new service called ‘Customer Online’ is available to all ALC Health global policyholders whose cover commenced on or after 1 December 2011 and offers a smooth, seamless process to pre-authorise treatment.  Receipts for claims which may have already been settled by the policyholder and the ability to track the progress of each and every claim, is now available using this new secure online web portal.

Andrew Apps, Director at ALC Health comments:

“Over the past 9 months we have been working behind the scenes to add new functionality to our growing list of member online services.  Customer Online is another exciting step forward by providing our members with the ideal way of checking the cover they have, keeping an eye on the progress of claims and a secure way of getting in touch no matter where in the world they might happen to be – day or night.

These important benefit enhancements reflect the feedback from our clients and our wish to make the process of making a claim as simple and as straightforward as possible.  With more enhancements to come in the months to follow, this is an exciting time for both ALC Health and our members”.

Tasha Pearce, Head of Operations at ALC Health adds:

“The way in which we settle claims, the ease of submitting documents and the ability to keep our members fully informed of how things are progressing once they have submitted a claim, is the very foundation of how we ensure that every policyholder receives the highest level of service and support from us.

Our members rightly expect 24 hour support and the new ‘Customer Online’ facility takes this a stage further by enabling ALC Health to enhance the VIP service standards that have become the hallmark of the company”.